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How suaka99 Handles Your Personal Data

This Privacy Policy covers exactly what data suaka99 collects from your account, how it is used, and who it may be shared with — including payment data from DANA, OVO, and GoPay transactions.

Account data protectionDANA, OVO, GoPay wallet privacyData access on requestNo third-party data saleSecure data retention

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to update account details linked to your DANA or OVO wallet, our support team can help. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget from your account page. Have your registered email and wallet type — DANA, OVO, or GoPay — ready so we can pull up your record without delay.

Email Support Send your privacy request to our support address. State clearly whether you are asking to access, correct, or delete your data, and we will respond within the timeframe local law requires.

Account Help Page Your account settings include a data and privacy section where you can update contact details, review linked payment methods, and submit a formal data query directly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two things we take seriously on the data side. Your account password is hashed and never stored in plain text. Payment data from DANA, OVO, and GoPay passes through encrypted channels and is not held on our servers beyond what transaction records require. Here is how the key areas work in practice.

Cookies and Session Tracking We use session cookies to keep you logged in and to remember your lobby state. You can clear these from your browser settings, but doing so will log you out of your active session.

Account Security Practices Account access uses mobile OTP verification tied to your registered number. If your number changes, update it through account settings before your next DANA or OVO deposit to avoid a verification mismatch.

Data Retention Period We keep account and transaction records for as long as your account is active and for the period required after closure by applicable local law. Inactive accounts may be reviewed and purged on a rolling schedule.

Your Right to Request Changes You can ask us to correct inaccurate data or delete non-essential records at any time. Submit your request via live chat or email with your account email and the specific data you want addressed.

What Data We Collect and Why

suaka99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with suaka99, we collect the information needed to run your account: your name, email address, mobile number, and the payment method you use — whether that is DANA, OVO, or GoPay. Each deposit or withdrawal transaction generates a record tied to

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your account wallet, and we retain that record to verify activity, process payouts, and respond to disputes. We also collect device data such as browser type, operating system, and session timestamps. This helps us keep your account accessible across mobile and desktop without requiring you to
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re-verify on every switch. Cookies and similar tools track your session state — not to profile you for advertising, but to keep the lobby and your account preferences intact between visits. If you are connecting from Bandar Lampung or anywhere else in Indonesia, the same data
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practices apply. We do not sell your personal data to third parties. Data shared with payment processors like DANA or OVO is limited strictly to what those rails need to complete your transaction. Where local law requires specific data-handling procedures, those requirements take priority over our
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standard policy. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data Rights

These are the questions we hear most from account holders in Indonesia about how their information is handled, stored, and shared — especially around wallet transactions and account access.

We collect your name, email, mobile number, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also logged to support account security and continuity.

Payment data is shared only with the payment processor needed to complete your transaction. We do not share your wallet details with advertisers or unrelated third parties under any circumstance.

Yes. Contact support via live chat or email with your registered account email and state that you are requesting a data access copy. We will respond within the timeframe required by applicable local law.

Submit a deletion request through live chat or email. Specify your account email and the data you want removed. Note that transaction records required by local law may be retained even after deletion is processed.

We use session cookies to keep your lobby state and login active. You can disable cookies in your browser settings, but this will end your active session and may affect how account features load on mobile.

Reach out immediately via live chat from your account page. Include your registered email and a description of the concern. Our team will review activity logs and escalate if there is evidence of unauthorised access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How suaka99 Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Common Questions About Your Data Rights

01 What personal data does suaka99 collect when I open an account?

02 Is my DANA or OVO payment data shared with anyone?

03 Can I request a copy of all the data suaka99 holds about me?

04 How do I ask suaka99 to delete my account data?

05 Does suaka99 use cookies, and can I turn them off?

06 Who do I contact if I think my account data has been misused?

Privacy Policy

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