Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a suaka99 account, including how payments via DANA, OVO, and GoPay are handled and what applies in your region.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region dependentApplies on all devicesUpdated terms take effect on notice
suaka99 Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about a transaction processed through your DANA, OVO, or GoPay wallet, our support team is the right starting point. Reach out through the channel that works best for you — we aim to acknowledge every terms-related query and provide a substantive response as quickly as our team can process the details of your case.

Live Chat Open the chat window from any page on suaka99. Describe your terms question or transaction issue and a support agent will pick it up directly.
Email Support Send a detailed account query to our support email. Include your registered wallet type — DANA, OVO, or GoPay — and the relevant transaction reference.
In-Account Help Log in, head to Account Settings, and use the Help section to submit a formal terms or payment dispute with your account details attached.
HOW WE HANDLE THIS

Account Security and Terms Compliance

We take the obligations in these terms seriously on our side too. Here is how we handle the areas that matter most to your account and your data when using suaka99.

Data Handling

Account data — including your registered wallet details for DANA, OVO, or GoPay — is stored securely and is not shared with third parties outside of what these terms permit.

Account Security

Login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat to freeze the account.

Terms Change Notification

When we update these terms, we notify you via your registered contact before the changes go live. You have a clear window to review before continued use counts as acceptance.

Requesting Corrections

If your account details or payment wallet information on file is incorrect, you can request a correction through Account Settings or by contacting support with verification documents.

Common Questions About These Terms

These are the questions we see most often from account holders about how these terms apply to their use of suaka99, their wallet payments, and their account rights.

Yes. These terms cover all payment methods available on suaka99, including DANA, OVO, and GoPay. The specific processing conditions for each wallet are shown at the point of transaction.

We will notify you through your registered contact before any material change takes effect. If you continue using the account after the notice period, that counts as acceptance of the updated terms.

Yes. Raise the dispute through live chat or the in-account Help section. Include the wallet type — DANA, OVO, or GoPay — and the transaction reference so we can review it properly.

The same terms apply across all supported Indonesia regions. Access itself depends on local law, but the account rules, payment conditions, and support process are consistent nationwide.

You can request account closure through Account Settings or by contacting support. Any pending wallet balance in DANA, OVO, or GoPay will be processed according to the withdrawal conditions in these terms before closure is finalised.

Contact our support team via live chat or email with your account details and the specific clause you are querying. We will review the case and respond with a clear explanation based on the current terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.